mb8rock Privacy Policy

1. Information We Collect

mb8rock collects personal information from various sources when you interact with our platform. The types of information collected include:

• Account Registration Information — full name, date of birth, identity card number (MyKad), email address, mobile phone number and residential address.
• Financial Information — e-wallet account details (Touch 'n Go, Boost), bank account information for FPX, DuitNow details and transaction records for deposits and withdrawals.
• Platform Usage Data — game records, betting history, account activity, access times, device IP address, browser type and operating system.
• Identity Verification Documents — copies of MyKad, proof of address and other documents required for the KYC (Know Your Customer) process to meet international licensing requirements.
• Communications — records of conversations with our customer support team via live chat or email.

2. How We Use Your Information

The information collected is used for the following purposes:

• Processing account registration and verifying player identity in accordance with international licensing requirements.
• Processing deposit and withdrawal transactions securely, including via Touch 'n Go, DuitNow, FPX, Boost and cryptocurrency.
• Providing 24/7 customer support via live chat and email in Malay and English.
• Sending account-related notifications, policy updates and relevant service information.
• Identifying and preventing fraud, money laundering and unauthorised use of the platform.
• Complying with legal obligations and international licensing regulatory requirements.
• Improving products, services and the overall player experience on the mb8rock platform.
• Sending relevant marketing communications — subject to the consent you provide.

3. Sharing Data with Third Parties

mb8rock does not sell your personal information to third parties. However, we may share data in the following limited circumstances:

• Payment Service Providers — trusted e-wallet providers, banks and crypto transaction processors to enable deposits and withdrawals to be processed securely.
• Game Software Providers — registered game developers for the purpose of verifying game transactions and game fairness.
• Regulatory Authorities — international licensing bodies and law enforcement agencies when required by law or court order.
• Technical Service Providers — companies providing technology infrastructure, server hosting and cybersecurity services, subject to strict confidentiality agreements.

All third parties we work with are required to comply with data protection standards equal to or higher than our own.

4. Use of Cookies and Tracking Technologies

The mb8rock.app website uses cookies and similar tracking technologies to improve your browsing experience. The cookies we use fall into several categories:

• Essential Cookies — required for basic website functions such as login session management and account security. These cookies cannot be disabled.
• Performance Cookies — collect information about how visitors use our website to help us improve functionality and content.
• Functional Cookies — store your preferences such as language and display settings to provide a more personalised experience.

You can manage cookie settings through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.

5. Data Security and Protection Measures

mb8rock implements comprehensive technical and operational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction:

• 256-bit SSL/TLS data encryption for all data transmission between your browser and our servers.
• Password storage using strong hashing algorithms — we do not store passwords in plain text.
• Continuous around-the-clock system monitoring to detect suspicious activity or unauthorised access attempts.
• Strict internal access controls — only authorised staff may access sensitive player data.
• Regular data backup procedures to ensure service continuity.

6. Data Retention Period

mb8rock retains your personal information for as long as your account is active or as long as needed to provide services to you. After an account is closed, we will retain certain data for a period determined by legal and international licensing requirements, which includes:

• Financial and transaction records — retained for the period required by international regulatory requirements to prevent money laundering.
• Customer support communication records — retained for dispute resolution and service improvement purposes.
• Usage logs and technical data — retained for a limited period for security and audit purposes.

When data is no longer needed, it will be securely deleted or anonymised in accordance with established procedures.

7. Your Rights Regarding Personal Data

As a user of the mb8rock platform, you have the following rights regarding your personal data:

• Right of Access — you may request a copy of the personal information we hold about you.
• Right of Rectification — you may ask us to correct information that is inaccurate or incomplete.
• Right of Erasure — in certain circumstances, you may ask us to delete your personal data, subject to our legal obligations.
• Right to Object — you may object to the processing of your data for direct marketing purposes.
• Right to Restrict Processing — you may ask us to limit how we use your data in certain circumstances.

To exercise any of the above rights, please contact our customer support team via 24/7 live chat or email at [email protected]. We will respond to your request within a reasonable time.

8. Cross-Border Data Transfers

As mb8rock operates under international licensing, your personal information may be processed and stored on servers located outside Malaysia. In such situations, we ensure that these data transfers are protected by appropriate data transfer agreements and safeguards equivalent to recognised international standards.

We always ensure that the level of protection given to your personal information does not diminish when cross-border transfers take place.

9. Amendments to This Privacy Policy

mb8rock reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or recommendations from regulatory authorities. Any changes made will be displayed on this page with an updated effective date.

For significant amendments, we will notify players via account notifications or email. Continued use of the mb8rock platform after such notification is considered acceptance of the amended Privacy Policy.

10. How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team via:

• Live Chat 24/7 — available directly at mb8rock.app in Malay and English.
• Support Email — [email protected].

We are committed to addressing every privacy-related query carefully and in a timely manner.